Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ewa Kubalska

Ewa Kubalska

January 17, 2026

5  out of  5
rating by Ewa Kubalska
"Insured my car with this State Farm agency and the experience was excellent. Chelson was fantastic, very nice, responsive, and extremely easy to work with. Highly recommend this agency"
Profile photo of Justin Edwards

Justin Edwards

January 17, 2026

5  out of  5
rating by Justin Edwards
"I have been a customer for 10+ years. Recently had a question, they got back to me fast, answered my question and that saved me money. Easy to recommend, no issues."
We responded:
"Hi Justin ~ Thank you so much for your continued support over the past 10+ years! We’re thrilled to hear that our team was able to assist you quickly and help save you money. Your recommendation means a lot to us, and we look forward to serving you for many more years to come! Mahalo, Kit"
Profile photo of Rick Collins

Rick Collins

January 8, 2026

5  out of  5
rating by Rick Collins
"Kit Okazaki and his team are great...very responsive, friendly, and feel like they're on your team. Just saved $130 on car insurance participating in their safe driving program."
We responded:
"Aloha Rick ~ Thank you so much for your kind words! We're thrilled to hear that our team provided friendly and responsive service and that you were able to save so much through our safe driving program. We're here to support you every step of the way—feel free to reach out anytime! Mahalo, Kit"
Profile photo of lance ellinghausen

lance ellinghausen

January 6, 2026

5  out of  5
rating by lance ellinghausen
"Kit Okazaki’s State Farm team is always super professional and easy to deal with."
We responded:
"Aloha Lance, we’re delighted to hear that our team has been professional and easy to work with. Providing excellent service is our top priority, and your feedback means a lot to us. Please don’t hesitate to reach out if we can assist you in any way! Regards, Kit"
Profile photo of Michi Lover

Michi Lover

January 6, 2026

5  out of  5
rating by Michi Lover
"I've been a State Farm customer for over 30 years, but I recently switched to Kit Okazaki's office and, for the first time, received recognition and a notice of a premium decrease for safe driving. Best move ever!!! Mahalo to Kit and his associates!"
We responded:
"Aloha, thank you so much for your wonderful review and for trusting our agency with your insurance needs after 30 years! We’re thrilled to hear that you felt recognized and appreciated, and that you received a premium decrease for your safe driving—that’s exactly the kind of service we strive to provide. Mahalo for your kind words, and please don’t hesitate to reach out if you need anything else! - Kit"
Profile photo of Sherri Dias

Sherri Dias

December 17, 2025

5  out of  5
rating by Sherri Dias
"I am very pleased with my many years working with State Farm. They have helped me out with situations beyond my control that have occurred. I would highly recommend their services."
We responded:
"Aloha Sherri ~ Thank you so much for your kind words and continued trust in our agency! We’re honored to have been able to support you through various situations over the years. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future. If you ever need assistance, don’t hesitate to reach out! - Kit"
Profile photo of Victoria Cheromcka

Victoria Cheromcka

December 15, 2025

5  out of  5
rating by Victoria Cheromcka
"High level customer support and service. Kit and his team are very helpful. I appreciate how a meeting is scheduled every 3 years or so to go over my policies and coverage"
We responded:
"Victoria - Thank you so much for your kind words! We're thrilled to hear that our team has been helpful and that you appreciate the regular policy reviews. Our goal is to provide high-level support and ensure your coverage always meets your needs. Please don't hesitate to reach out if you have any questions in the meantime! - Regards, Kit"
Profile photo of judy doucette

judy doucette

December 8, 2025

5  out of  5
rating by judy doucette
"Representatives were kind, clear and prompt in their service!"
We responded:
"Thank you so much for your kind words, Judy! We're thrilled to hear that our team was able to provide clear, prompt, and friendly service. Your feedback means a lot to us, and we look forward to assisting you again in the future! - Kit"
Profile photo of Mike M.

Mike M.

November 28, 2025

5  out of  5
rating by Mike M.
"Excellent service!"
We responded:
"Aloha Mike, Thank you so much for your kind words! We’re glad to hear you found our prices reasonable and enjoyed the service. We appreciate your support and look forward to serving you again in the future! - Best Regards, Kit"
Profile photo of mary drayer

mary drayer

November 27, 2025

5  out of  5
rating by mary drayer
"Prompt response to questions. Works with me to get best coverages and rates. We are Grateful for Kit and staff - maikaʻi"
We responded:
"Mary, Thank you so much for your kind words! We're thrilled to hear that our team was able to provide prompt responses and help you find the best coverage and rates. Your gratitude means a lot to us. We look forward to continuing to serve you in the future! Mahalo!"
Profile photo of Beth Hird

Beth Hird

November 13, 2025

5  out of  5
rating by Beth Hird
"Truly a great insurance company! Excellent care and customer service, prompt, reliable, courteous and trustworthy."
We responded:
"Hi Beth, thank you for your wonderful feedback! We’re delighted to hear that you had a positive experience with our team. Providing prompt, reliable, and courteous service is our top priority, and your kind words truly encourage us to keep up the great work. We appreciate your trust and look forward to continuing to serve you! Mahalo, Kit"
Profile photo of Elizabeth Ellen MacDougall

Elizabeth Ellen MacDougall

November 13, 2025

5  out of  5
rating by Elizabeth Ellen MacDougall
"Thank you Sara for being joyfully professional. It was a pleasure to receive your assistance with my payment options on the app. This plus so much more sets Kit’s Statefarm office apart from all the rest. They’re kind caring humans who do their best to serve our beautiful island of Maui."
We responded:
"Aloha Elizabeth, thank you so much for your kind words! We’re thrilled to hear that Sara was able to assist you with your payment options and provide a joyful and professional experience. At our agency, we truly value serving our beautiful Maui community with care and dedication. Your appreciation means a lot to us and motivates our team to continue delivering the best service possible. Mahalo for choosing us! - Kit"
Profile photo of R Kaiama

R Kaiama

November 10, 2025

5  out of  5
rating by R Kaiama
"This comes as a Strong Recommendation for Exceptional Service provided by State Farm Insurance. It is my pleasure to highly recommend this office for their outstanding service. I would recommend them in a heartbeat. Their commitment to professionalism and genuine care truly sets them apart from other companies. My Insurance Agent, Kit, along with his wonderful staff — especially Nikki — consistently went above and beyond to assist me. I had a unique situation that required additional attention and careful handling, and they were not only willing but eager to help. Their willingness to advocate for me and ensure everything was properly managed made all the difference. This team exemplifies what true customer service should be — knowledgeable, responsive, compassionate, and dependable. I am deeply grateful for their support and would confidently recommend them to anyone seeking exceptional service and trustworthy assistance."
We responded:
"Wow Renee, thank you so much for your heartfelt and detailed recommendation! We are truly honored to have earned your trust and kind words. Nikki, and the entire team are committed to providing exceptional service and genuine care, and it’s wonderful to hear that we were able to support you through your unique situation. Your recognition of our efforts means the world to us and motivates us to continue going above and beyond for every client. We deeply appreciate your confidence in us and look forward to being here for you whenever you need assistance. Mahalo, Kit"
Profile photo of Patte Goff

Patte Goff

November 8, 2025

5  out of  5
rating by Patte Goff
"Kit's staff were professional and polite. Took care of my needs quickly and explained everything well. I'm very happy with the outstanding service!"
We responded:
"Aloha Patte! Thank you so much for your kind words! We're delighted to hear that our team was professional, polite, and attentive to your needs. Providing clear explanations and outstanding service is very important to us. We truly appreciate your feedback and look forward to serving you again! - Kit"
Profile photo of Joy Emmanuel

Joy Emmanuel

October 25, 2025

5  out of  5
rating by Joy Emmanuel
"Very Friendly..Helpful.. and Professional!!"
We responded:
"Thank you so much, Joy, for your kind words! We're glad you had a great experience with us. Looking forward to helping you again!"
Profile photo of Nick Pruitt

Nick Pruitt

October 17, 2025

5  out of  5
rating by Nick Pruitt
"Kit and his team are super helpful and responsive. They send friendly reminders when i forget to do something that they need. They are always a pleasure to work with. Mahalo!"
We responded:
"Aloha Nick, Thank you so much for your kind words! We’re thrilled to hear that you find our pricing great and that Team Okazaki has been helpful and responsive throughout your experience. We always strive to provide friendly and attentive service, and it’s wonderful to know that our reminders and support have made working with us a pleasure. Mahalo for choosing us for your homeowners and vehicle insurance needs! Regards, Kit"
Profile photo of Kathryn Stan

Kathryn Stan

October 17, 2025

5  out of  5
rating by Kathryn Stan
"Always very friendly and very professional."
We responded:
"Kathryn ~ Thank you for your wonderful feedback and 5 Star Review! We’re delighted to hear that you consistently find our team friendly and professional. It’s our goal to provide the best service possible, and your kind words mean a lot to us. We look forward to continuing to assist you in the future! Mahalo, Kit"
Profile photo of Kim Masse

Kim Masse

October 3, 2025

5  out of  5
rating by Kim Masse
"Love Kit Okazaki and team at State Farm, they are friendly, helpful and fulfill all my insurance needs! Thank you!"
We responded:
"Hi Kim, Thank you so much for your kind words and for trusting Kit Okazaki and our team with your insurance needs! We’re thrilled to hear that you find our service friendly, helpful, and reasonably priced. It’s our pleasure to assist you with your motorcycle, life, homeowners, and general liability insurance. Please don’t hesitate to reach out if you ever need anything else! All the best, Kit"
Profile photo of Hendry Limawan

Hendry Limawan

September 14, 2025

5  out of  5
rating by Hendry Limawan
"Always a 5 star service from Kit Okazaki's office"
We responded:
"Hendry, Mahalo for your kind words and continued trust in our agency! We’re delighted to hear that you’re happy with our pricing and the 5-star service we strive to provide. If you ever have any questions or need assistance with your insurance, please don’t hesitate to reach out. We appreciate your support!"
Profile photo of Jody Vegas

Jody Vegas

September 4, 2025

5  out of  5
rating by Jody Vegas
"We are extremely grateful for having such a great team of insurance professionals working on our behalf. They are very knowledgeable and very helpful. Questions are always welcomed and answered. Thank you all"
We responded:
"Hi Jody, Thank you so much for your kind words and positive feedback! We’re thrilled to hear that our team was able to provide knowledgeable and helpful service for your vehicle insurance needs. We always strive to be available for any questions and to support our clients every step of the way. Your appreciation means a lot to us, and we look forward to continuing to serve you in the future! Mahalo, Kit"
Profile photo of Jamie Armfelt

Jamie Armfelt

August 28, 2025

5  out of  5
rating by Jamie Armfelt
"Kit's office is amazing. We have our homeowners insurance with them as well as 3 vehicles. Nikki is always such a help and so kind. She responds quickly and helps answer any questions or concerns we have. Rates are very competitive. The entire staff are always so helpful. I highly recommend Kit's agency...check them out."
We responded:
"Hi Jamie, We truly appreciate you taking the time to share your experience. It’s wonderful to know that we met your expectations and made a positive impact. Thank you for choosing our agency! Mahalo, Kit"
Profile photo of Gloria

Gloria

August 26, 2025

5  out of  5
rating by Gloria
"Kit Okazaki and the staff at his office have the true Aloha spirit ⭐️like a good neighbor State Farm has been there for my family! Mahalo Gloria"
We responded:
"Aloha Gloria, Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to serving you for years to come. Regards, Kit"
Profile photo of Kuya RA Alamodin

Kuya RA Alamodin

August 2, 2025

5  out of  5
rating by Kuya RA Alamodin
"Aloha State Farm Insurance has been excellent and highly professional with us. My agent, Chelson, has always been beneficial whenever I have needed her to help with my insurance needs. I would highly recommend this State Farm company. Mahalo, Rev. Robert Alamodin"
We responded:
"Mahalo Robert, Thank you for your review. We appreciate your business and trust in us to help you take care of your insurance needs. We look forward to continue to be here for you! Thanks, Kit"
Profile photo of Jennifer Merritt

Jennifer Merritt

July 30, 2025

5  out of  5
rating by Jennifer Merritt
"Kawehi was so helpful and quick to respond to any of my questions about coverage. Highly recommend if you're looking for professional and friendly service!!"
We responded:
"Jennifer so glad Kawehi was able to help you efficiently and professionally! Thank you for trusting our agency with your insurance protection needs. Regards, Kit"
Profile photo of Juliana Hepp

Juliana Hepp

July 24, 2025

5  out of  5
rating by Juliana Hepp
"Great customer service and local people to talk to"
We responded:
"Mahalo Juliana! Thank you for your 5 star review, we are so glad to be here to help you. "