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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ess Aina

August 31, 2026

5  out of  5
rating by Ess Aina
"Kit, Tatiana and Layla are the best! Thank you for always being so fast and reliable."
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jody kekiwi

August 22, 2026

5  out of  5
rating by jody kekiwi
"Mahalo Layla for your assistance when I came into the office yesterday. You and the rest of your colleagues are always very helpful, friendly, and professional."
We responded:
"Jody, thank you so much for 5 star review!!! We so appreciate the opportunity to be your agency helping you with your insurance protection! Aloha, Kit "
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Kyle Espinoza-Roads

August 15, 2026

5  out of  5
rating by Kyle Espinoza-Roads
"Super friendly, good rates, helpful and kind!"
We responded:
"Aloha Kyle, thank you so much for the wonderful review! We’re really glad you felt welcomed and supported, and we’re happy our team provided helpful, kind service at great rates. We truly appreciate you choosing us—looking forward to helping again anytime! Mahalo, Kit"
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Gabrielle Constantino

August 8, 2026

5  out of  5
rating by Gabrielle Constantino
"Kit’s office has been such a pleasure to work with! We’ve consistently been able to get great, affordable rates through their office, and anytime we’ve needed to make changes to our auto or renters insurance, the process has always been easy and hassle free. The entire staff is so friendly, helpful, and welcoming.

What really makes this office stand out is the way they go beyond simply providing great customer service. It’s clear that they genuinely care about the people and community they serve. It’s always nice to see a local business giving back and showing that same aloha outside of the office. When you know your business is supporting a company that also invests in the local community, it makes you want to continue supporting them in return. We truly appreciate the team at Kit’s office and are grateful to have them as our insurance provider!"
We responded:
"Hi Gabrielle, Thank you so much for your kind and thoughtful review! We’re truly honored to be your insurance provider and so glad to hear you’ve had a consistently smooth experience with rates, changes, and support from our entire staff.

Our team works hard to be friendly, responsive, and genuinely care about the people and community we serve—so it means a lot that you noticed that “aloha” both in and out of the office. We really appreciate your trust and your continued support! Mahalo, Kit"
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Wailea Estates

August 5, 2026

5  out of  5
rating by Wailea Estates
"I had another great experience's with Kit's agency this week. I need to replace some insurance as a result of moving to Maui. They made the whole process so easy and smooth!"
We responded:
"Thank you for the wonderful review! We’re so glad Okazaki Agency made your move to Maui and the process of replacing your insurance feel easy and smooth. We truly appreciate your trust and look forward to helping you anytime you need anything. Mahalo, Kit"
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Heather

August 1, 2026

5  out of  5
rating by Heather
"Jade saved me today! I went for a safety check and had mistakenly taken the wrong insurance card! After waiting in line in the hot car and finally reaching the front of the line, I was told I had the wrong card! I called the office, Jade texted me my card immediately and saved the day!! Can't recommend enough! Excellent customer service!!"
We responded:
"Aloha Heather, Thank you so much for your wonderful review! We’re really glad Jade was able to get you the correct insurance card quickly and help you get through your safety check without further stress.

We truly appreciate you sharing your experience—thanks for choosing us! Mahalo, Kit"
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padraig green

July 31, 2026

5  out of  5
rating by padraig green
"I could not ask for better service. Friendly ,knowledgeable, and so very helpful."
We responded:
"Mahalo for your 5-Star review of our agency's helpful, friendly and knowledgeable staff. We look forward to continuing to serve you! Best regards, Kit"
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Patrick Carpenter

July 21, 2026

5  out of  5
rating by Patrick Carpenter
"Always great service with a sense of urgency.
Thanks to Kit and the entire staff"
We responded:
"Patrick, Thanks so much for the wonderful review! We’re glad you had great service with a sense of urgency. We’ll be sure to share your kind words with the entire team. We appreciate your support! Mahalo, Kit"
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Hope Woolsey

July 15, 2026

5  out of  5
rating by Hope Woolsey
"I’m so relieved that’s we were able to purchase homeowners insurance on our new home. I’m so thankful to Sara Labang for professional assistance in helping us to move forward. Her friendliness and mannerism made it easy for us to talk to her, Mahalo Sara"
We responded:
"Mahalo Hope for your 5 Star Review!"
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Alan Cooperstein

July 15, 2026

5  out of  5
rating by Alan Cooperstein
"The company I was with for 34 years stopped doing Hawaii auto insurance. I checked a few quotes and these guys were the best.

All of the people are super nice and friendly. They get you what you need fast.

Happy with my choice and I highly recommend calling them when you need insurance."
We responded:
"Hi Alan, Thank you so much for your kind review! We’re sorry to hear that your previous provider stopped offering Hawaii auto insurance, but we’re really glad we could help. After 34 years, we know how important it is to find the right coverage—and it means a lot that you found us to be the best option.

We’re also grateful for your kind words about our team being friendly and quick. We’re here to make the process easy and get you what you need fast.

Thank you again for your 5-Star review & recommending us—we truly appreciate your business!

Mahalo, Kit"
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Slava Menn

July 13, 2026

5  out of  5
rating by Slava Menn
"Very responsive. Great to work with"
We responded:
"Mahalo for your 5 Star review of our agency and our team. We look forward to continue to provide you with the excellent service we are known for. Regards, Kit"
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Jayleen Kaululaau-Cruz

July 1, 2026

5  out of  5
rating by Jayleen Kaululaau-Cruz
"I just joined State Farm for my car insurance, and requesting a quote was such a breeze. Nikki Cravalho was a massive help with processing everything so I could get covered. She was very understanding and took the time to explain all the details thoroughly. Truly great customer service!"
We responded:
"Aloha Jayleen! Thank you for choosing agency and for taking the time to share your experience. We’re so glad the quote process was easy and that Nikki was able to help you every step of the way. We truly appreciate your kind words about her patience and thorough explanations. We look forward to being a continued help for many years to come! Mahalo, Kit"
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Sheri I

June 25, 2026

5  out of  5
rating by Sheri I
"Thank you so much to my State Farm agents, Kit Okazaki and Tiana Raymond. They are always kind, courteous and extremely responsive. It makes such a difference. I am genuinely happy to be with Kit Okazaki’s State Farm Group. Exceptional customer service"
We responded:
"Aloha Sheri, thank you again for your kind words and your trust in our agency. We are so grateful for you taking the time to leave us a review. We do look forward to being able to serve you and your ohana for many years to come! Mahalo, Kit"
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Jasper Stroud

June 23, 2026

5  out of  5
rating by Jasper Stroud
"I honestly never thought I would go out of my way to tell friends and coworkers about my insurance agent, but I find myself recommending these guys all the time! The whole team at Kit’s office is always so helpful, responsive, and makes things so easy to understand.

Im not just a customer here, im also a huge fan!"
We responded:
"Jasper - Thank you so much for the wonderful review. We’re truly grateful you took the time to share your experience—and even happier to hear you’ve been recommending us to friends and coworkers. Our team works hard to be helpful, responsive, and to make everything easy to understand. We love having you as both a customer and a fan! Appreciate you, Kit"
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Kathleen Platt

June 23, 2026

4  out of  5
rating by Kathleen Platt
"The staff is filled with the Aloha Spirit, When leaving staff noticed I had a lot to carrr and insisted on accompanying me to my car and that I took the cup of cold water they’d given me was safely put in a cup holder in my car. Everyone was friendly and polite, another wahine held the door for me, a wonderful office atmosphere. Paid a little more but the service was exceptional."
We responded:
"Aloha Kathleen and thank you so much for your wonderful review! We’re truly happy to hear our team’s “Aloha Spirit” made you feel welcome and supported. From accompanying you to your car to making sure your cold water was safely placed, we’re grateful we could help in the little ways that matter.

We also appreciate your kind comments about our friendly, polite staff and the warm office atmosphere. Thank you again for choosing us and for recognizing the exceptional service. We look forward to seeing you again soon! Mahalo Kit"
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Dave Peck

June 11, 2026

5  out of  5
rating by Dave Peck
"The staff at Kit's Stae Fram office has been super responsive and effective, both in setting up our new policy and then helping submit a claim when we needed it soon after."
We responded:
"Aloha Dave, Thank you for the wonderful review! We’re so glad the team at was able to be responsive and effective—both with setting up your new policy and helping you submit your claim quickly. We truly appreciate your trust and your kind words. Mahalo, Kit"
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Wade Kowalski Jr

June 3, 2026

5  out of  5
rating by Wade Kowalski Jr
"I have insured my vehicles with State Farm through Kit Okazaki for almost 10 years now and I I have been very satisfied with their customer service as well as the coverage.

They have been very helpful and responsive whenever I needed help. I highly recommend Kit Okazaki and his State Farm office if you’re looking to upgrade your car insurance."
We responded:
"Wade - Thank you so much for your kind review! We truly appreciate you trusting our agency for nearly 10 years, WOW! It’s wonderful to hear that you’ve been satisfied with both the coverage and our customer service. We’re always here to help—if you ever need anything, please don’t hesitate to reach out. We look forward to continuing to support you and your insurance needs for many years to come! Mahalo, Kit"
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Kelly O'Kief

May 19, 2026

5  out of  5
rating by Kelly O'Kief
"The crew at Kit's office is top notch. Very pleasant and professional."
We responded:
"Thank you so much Kelly for your kind words! We're thrilled to hear that our team provides you with a pleasant and professional experience. We appreciate your support! Aloha, Kit"
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Miroslav Bashev

April 29, 2026

5  out of  5
rating by Miroslav Bashev
"I’ve had Statefarm for my Home policy for a few years and the one time I needed to make a claim they made it extremely easy and went above and beyond to take care of my issue. I recently switched my auto insurance from one of their competitors to Statefarm. I like how easy it is to get a hold of someone and they are quick to address and issues or concerns. They are very helpful! You always speak to someone local which makes things much easier. I highly recommend Statefarm Kit Okazaki’s Officer on Maui."
We responded:
"Miroslav, thank you so much for this 5 star review and kind words about our agency. We are so thankful to be there for you during your claim and look forward to continuing to be there for you now with your auto insurance! Please let us know if there is anything else we can do for you. Aloha, Kit"
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Kara Oshiro

April 25, 2026

5  out of  5
rating by Kara Oshiro
"Very friendly and helpful staff! I am so appreciative of their services and their efficiency! They recently went the extra mile to ensure proper coverage for my vehicle."
We responded:
"Kara - Thank you so much for your wonderful feedback! We’re delighted to hear that our team was friendly, helpful, and efficient in assisting you. Going the extra mile for our customers is something we truly value, and it’s great to know it made a difference for you. We appreciate your support and look forward to helping you again in the future! Mahalo, Kit"
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Marsha Wienert

April 24, 2026

5  out of  5
rating by Marsha Wienert
"We have been a client of Kit Okazaki and State Farm Insurance for many years and find they are very professional and they always have a smile for us no matter what the circumstance is. We trust them to make the best decisions and hope to have them represent us for many more years."
We responded:
"Aloha Marsha, Thank you so much for your continued trust and kind words! We’re honored to have had the opportunity to serve you over the years. Our team truly values building lasting relationships and providing professional service with a smile. We look forward to continuing to represent you and support your insurance needs for many more years to come! Mahalo, Kit"
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Betsy K

March 24, 2026

5  out of  5
rating by Betsy K
"We have depended on Kit and his excellent team for many years now, and they are always available with friendly, efficient, and professional assistance for any question, large or small. This is truly a top-notch agency."
We responded:
"Betsy, thank you so much for your kind words and continued trust in our team and our agency! We’re delighted to hear that our friendly, efficient, and professional service has consistently met your needs over the years. It’s our pleasure to assist you with any question, big or small. We truly appreciate your support and look forward to continuing to serve you as a top-notch agency! Mahalo, Kit"
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Sarah Ingber

March 19, 2026

5  out of  5
rating by Sarah Ingber
"There are so many possibilities, choices to make with insurance. Everyone with whom I’ve
worked at this Agency is so helpful..I’ve worked/
talked mainly with Tiana and Makayla and they
help me always, anticipate what will be needed
next. They make everything easy! Wonderful
help!"
We responded:
"Aloha Sarah! Thank you so much for your wonderful feedback! We’re delighted to hear that Tiana, Makayla, and the entire team have been helpful and made the insurance process easy for you. It means a lot to us to know we’re anticipating your needs and providing the support you deserve. We truly appreciate your trust in our agency and look forward to continuing to assist you! Mahalo, Kit"
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ANDY SLUAP

March 11, 2026

5  out of  5
rating by ANDY SLUAP
"Always a most professional, helpful and accommodating team.
I have had virtually all my insurances with them for over a decade and their customer service, promptness, friendliness and professionalism has always been at the highest level.
Mahalo!"
We responded:
"Aloha Andy, thank you for your kind words and 5 star review of our agency and our team member Nikki. She is truly an asset to our agency. We look forward to continuing to be of service to you for years to come. Mahalo, Kit"
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Dar Resonable

February 3, 2026

5  out of  5
rating by Dar Resonable
"My experience was awesome. All my questions answered very efficient. I'm very grateful for my experience."
We responded:
"Dar, Mahalo for your kind words! We’re delighted to hear that your experience was awesome and that all your questions were answered efficiently. Your gratitude means a lot to us, and we’re always here to help whenever you need. Looking forward to assisting you again! Regards, Kit"