Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Willis Spires

May 4, 2023

5  out of  5 rating by Willis Spires
"Great service and staff."

Leilani Tasse

May 3, 2023

5  out of  5 rating by Leilani Tasse
"Very knowledgeable and friendly staff. The agent answered all my questions and was very professional. I will recommend this agency to my friends and family."


May 3, 2023

5  out of  5 rating by Jan CCA
"The best in the business!!! Thank you Alyssa!!!!"

Mario Barroga

May 3, 2023

5  out of  5 rating by Mario Barroga
"Very helpful and very professional. Thank you very much for helping me."

Jason Holman

April 29, 2023

5  out of  5 rating by Jason Holman
"Kit and team have insured our vehicles and home for over 5 years. We love the dedication to customer service and they treat us like Ohana. Highly recommend Kit and team!"

Lily Troy

April 27, 2023

5  out of  5 rating by Lily Troy
"Pukalani Statefarm Staff is AMAZAZING! My son's vehicle was struck by a driver who ran a red light on 4/5/23. Unfortunately my son's car was totaled, drivers door was struck, airbags deployed major damage to wheel hub. Fortunately, my son was able to open the car door and WALKED AWAY. ALYSSA S. at PUKALANI STATEFARM was my guiding light throughout the process. I called the Pukalani office, Alyssa called me back and answered MANY MANY MANY QUESTIONS. The STATEFARM APP, mistakenly said on the 11th the car was being repaired. I called to confirm and OOPS it's totalled. Alyssa immediately replied to my email and we spoke about what to expect next. She was spot on and gave me pointers. I definitely feel she relieved my stress. I got my buy out direct deposit 4/18/23 which enabled me to replace my son's car FAST. He is seven weeks from dental school graduation in California and it was complicated. But Alyssa knew exactly what to do, I needed proof of insurance coverage for the dealer in Californiavon 4/19/23, Alyssa emailed a binder and temporary insurance card in minutes! My car was released to my son the 20th! THANKFUL FOR PUKALANI STATEFARM AND ALYSSA S.!!! For general insurance information KIT O. IS MY GO TO AGENT!"

Samantha Israel

April 25, 2023

5  out of  5 rating by Samantha Israel
"Kit Okazaki's state farm insurance has treated us like Ohana from the very first day we walked in. We received sound advice from an experienced agent who provided us with personalized insurance to match our needs. The process was simple and Kit made it a good experience. This company stands by their customers. For over 9 years we've trusted them with our insurance needs. We highly recommend this group."

Casandra Nelson

April 22, 2023

5  out of  5 rating by Casandra Nelson
"Working with Tiana Raymundo at State Farm has always been such a positive experience. Tiana is diligent, efficient and is so quick to respond to all my questions. She continues to provide solutions and options to all of my insurance needs. I highly recommend contacting her today for any policy inquiries."

Nancy D.

April 19, 2023

5  out of  5 rating by Nancy D.
"Thanks to Kit Okazaki and his team at State Farm Insurance, Makawao for assisting us with our insurance needs. They are there to help in times of need, speaking from our experience. A very friendly, family oriented and helpful team, full of aloha. I recommend them to anyone. special shoutout to Kawehi Gomes❤️ WELL DONE! More blessings to you, your family and your State Farm team."

Marie Fitzsimons

April 14, 2023

5  out of  5 rating by Marie Fitzsimons
"Kit and his crew are the best!"

David Dorman

March 29, 2023

5  out of  5 rating by David Dorman
"For the past 9 years Kit Okazaki has been our agent for homeowners and automobile policies. We're pretty picky regarding expected service from our agent, and Kit always delivers. What makes this office exceptional though is that we receive the same friendly, efficient and knowledgeable service from every person in that office. Sometimes we'll call with a problem or a question. Sometimes I just stop in the office. I'm always greeted the minute I walk in. Invariably the person at the front desk or one of the desks nearby will listen to my question, look up the answer on their computer, consult with a colleague or Kit if necessary, print a document if I need it, and I'm out the door with a smile on my face. That is my definition of outstanding customer service!"

Haiku Hideaway

February 17, 2023

5  out of  5 rating by Haiku Hideaway
"Kit Okazaki and his team are the best! Kit and Kawehi has been assisting me for years, always so helpful and pleasant! I recommend Kit and his team for all your insurance needs! Efficient, honest and lots of Aloha❤️"

Amir Sheikhan

February 12, 2023

5  out of  5 rating by Amir Sheikhan
"Kit rules!"

Torsten Erickson

January 21, 2023

5  out of  5 rating by Torsten Erickson
"Very happy after switching over our commercial auto policy to State Farm. The staff in Pukalani is great."
Profile photo of Paul Andres

Paul Andres

January 19, 2023

5  out of  5 rating by Paul Andres
"They saved me a lot of money on my homeowners when I switchd to State Farm 7 years ago and continue to be available to solve any issues I have."

Gina Gillstrom

January 7, 2023

5  out of  5 rating by Gina Gillstrom
"My experience with State Farm has been nothing but positive , Kawehi is so very helpful and efficient she is definitely an asset to the company. Much mahalos for all the people of State Farm for what they do."

Diane Roloson

December 19, 2022

5  out of  5 rating by Diane Roloson
"Fast reliable service"

Maurice Emery

December 7, 2022

5  out of  5 rating by Maurice Emery
"Mahalo nui, Erica for your kokua in setting up a policy on the "new auto addition to the ohana". We appreciate the help and instructions for the process of bringing in an out-of-state vehicle and the help in tracking down some repair help to fix the damage incurred during the shipment. As they say "Like a good neighbor....""

Justin O'Brien

November 18, 2022

5  out of  5 rating by Justin O'Brien
"Excellent service. It was incredibly easy to switch everything over and consolidate homeowners, auto and umbrella insurance."

Dave InKula

November 10, 2022

5  out of  5 rating by Dave InKula
"Great Customer Service, very friendly and on top of things. Would recommend Kit's office to anyone looking for a new agent."

James Taves

August 10, 2022

5  out of  5 rating by James Taves
"I have been working over the past year with Tiana Raymundo, who works for Kit Okazaki, a State Farm agent on Maui. Tiana has done a great job for me, explaining all insurance issues as they arise and doing so in a professional and friendly way. Tiana does a great job and I highly recommend her!"

Lillian Pimentel

July 27, 2022

5  out of  5 rating by Lillian Pimentel
"Friendly and prompt service. Willing to articulate details of auto policy. Reasonable premiums."


July 21, 2022

5  out of  5 rating by Elora
"Amazing customer service from Kawehi and Dutro. They explain everything so well to you, I would definitely recommend anyone to go here."

Elise Kert

July 20, 2022

5  out of  5 rating by Elise Kert
"Excellent service, kind and cheerful. Auto insurance is not the easiest or the most enjoyable task, but necessary. Evelyn made it a good experience!"

Scott Wrzesinski

July 12, 2022

5  out of  5 rating by Scott Wrzesinski
"Kit and his Team are top notch! A special shout out to Kawehi who has been nothing short of excellent in assisting me from the start. Professionalism, efficiency, and responsiveness are just a few of the qualities they possess. For these reasons, they are at the top of the list when asked for recommendations for an Insurance Agency."