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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Margaret Haynie

September 20, 2023

5  out of  5 rating by Margaret Haynie
"Kit Okazakis office in pukalani has given me the absolute best customer service I have ever had in the 15 years that I’ve had car insurance. They are very personable when you call the office and know you on a first name basis. They are very proactive in contacting you, unlike many other companies!!! They will call you, text you, email you, AND send you multiple notifications by mail if there are to be any changes to your coverages. No surprises with these guys! They are more than happy to be of assistance and I’ve always felt very well taken care of! When it comes to claims they don’t give you any grief if you need to file. In fact they help make sure the process goes smoothly. I recommend Statefarm to anyone that is looking to switch carriers, and I recommend Kit Okazakis Pukalani office if you want outstanding service! Shout out to Alyssa and Wayne for always going the extra mile, y’all rock!"

Pane’N The Glass

September 7, 2023

5  out of  5 rating by Pane’N The Glass
"Great people!"


September 7, 2023

5  out of  5 rating by MIKE ST GERMAIN
"I am fairly new to Maui, and have dealt with Kit Okazaki's State Farm office several times in the past few months regarding some new policies and other insurance transferring issues. I have always been pleasantly and professionally greeted, and continuously made to feel like I was a very important policyholder by everyone who has assisted me. I highly recommend them for your insurance needs!"

justin catalona

August 29, 2023

5  out of  5 rating by justin catalona
"Alyssa Souza did an excellent job of walking me through my current level of coverage, so that I could make the correct decision to alter my coverage to ensure my property is covered. I now have piece of mind...bring on life!"

Kate LoFaso

August 29, 2023

5  out of  5 rating by Kate LoFaso
"I have had insurance with Kit from State Farm for over 7 years now, and have never had anything but exemplary customer service. Very quick to respond to phone messages/emails and has always gone above and beyond to accommodate my needs. 10/10 would recommend to anyone who is looking for insurance."

GT 808

July 22, 2023

5  out of  5 rating by GT 808
"Kit and staff are always super helpful and fast. They’re all very knowledgeable and eager to answer any questions with enthusiasm."

Christie Newsom

July 19, 2023

5  out of  5 rating by Christie Newsom
"Immediate assistance by Alyssa and Tiana for my rental and claim reimbursement!!"

Linden Joesting

July 15, 2023

5  out of  5 rating by Linden Joesting
"Quick and responsive assistance. Kit and his team have been our go-to insurance company for years!"

Lauren Arakawa

July 14, 2023

5  out of  5 rating by Lauren Arakawa
"Kawehi is the very best to work with. She's friendly and knowledgeable. She always responds quickly and provides me with detailed information and cost breakdown. Whenever I need anything at all I can call or email her and she'll make sure it gets done. She's like my very own personal insurance representative that I can trust and rely on. I'm happy to have her on my side. Thank you, Kawehi and Kit with State Farm Pukalani!"

Daniel Leffler

July 8, 2023

5  out of  5 rating by Daniel Leffler
"The team at Kit Okazaki is the best; super friendly and always responsive - highly recommended!"
Profile photo of Jay Sundahl

Jay Sundahl

July 8, 2023

5  out of  5 rating by Jay Sundahl
"🔥Wow Factor of a GREAT experience through our customer service Rep Tiana. She replied to our email in a matter of hours. Consolidated our car policies as well as our home owners insurance so we are now getting the best deal possible. Great customer service! We’ve had only good experiences with Kit Okazaki office !! Ask TIANA if you want great ALOHA SERVICE !! Jay & Sheila Sundahl South Kihei."

Robert Cartwright

July 8, 2023

5  out of  5 rating by Robert Cartwright
"Kit Okazaki and his team are terrific. They were willing to go the extra mile to insure that our claim was handled properly. Kit has been our insurance agent for years. We recommend him highly."

Cheryl Shay

July 7, 2023

5  out of  5 rating by Cheryl Shay
"I appreciate Malia with helping me with my car insurance… I was with State Farm for almost 40 years before moving to Hawaii. Geico, it’s a little bit cheaper initially; but there was zero payout claim for a small ( than $50) paint transfer from a parking lot incident.The young man, never got his car fixed. Geico planned to charge me $100 more per month.!!! I still have a life insurance policy with State Farm and I will be transferring my renters policy to State Farm and canceling Geico for that also! State Farm Sylvia, good to me for so many years! I never should have left!"

Lily Troy

July 1, 2023

5  out of  5 rating by Lily Troy
"Pukalani Statefarm Staff is AMAZAZING! My son's vehicle was struck by a driver who ran a red light on 4/5/23. Unfortunately my son's car was totaled, drivers door was struck, airbags deployed major damage to wheel hub. Fortunately, my son was able to open the car door and WALKED AWAY. ALYSSA S. at PUKALANI STATEFARM was my guiding light throughout the process. I called the Pukalani office, Alyssa called me back and answered MANY MANY MANY QUESTIONS. The STATEFARM APP, mistakenly said on the 11th the car was being repaired. I called to confirm and OOPS it's totalled. Alyssa immediately replied to my email and we spoke about what to expect next. She was spot on and gave me pointers. I definitely feel she relieved my stress. I got my buy out direct deposit 4/18/23 which enabled me to replace my son's car FAST. He is seven weeks from dental school graduation in California and it was complicated. But Alyssa knew exactly what to do, I needed proof of insurance coverage for the dealer in Californiavon 4/19/23, Alyssa emailed a binder and temporary insurance card in minutes! My car was released to my son the 20th! THANKFUL FOR PUKALANI STATEFARM AND ALYSSA S.!!! For general insurance information KIT O. IS MY GO TO AGENT! JUNE 22,2023. YES I WANTED TO UPDATE AND LET EVERYONE KNOW PUKALANI STATEFARM CONTINUES TO PROVIDE EXTRAORDINARY CUSTOMER SERVICE! Alyssa S., Erica F., Tiana and receptionist Chelsin are FAST TO RESPOND, EVERY SINGLE TIME! I get my answers as soon as possible and no question is too SMALL! THANKS KIT O. AND THE PUKALANI STATEFARM TEAM! 6/30/23 ONCE AGAIN PUKALANI STATEFARM STAFF MEMBER, ALYSSA SOUZA RESCUED HARRISON, MY SON AND I! Today, the day before flying back to Maui, Harrison received a CALIFORNIA DMV letter stating, your registration will be canceled 7/26/23 as we have no proof of car insurance. Alyssa answered the phone, LUCKILY and emailed me proper documentation to submit online. THANKS ALYSSA!!!"

David Dantes

June 27, 2023

5  out of  5 rating by David Dantes
"Everyone I've dealt with at Mr. Okazaki's office has been attentive, courteous and professional. Their representatives have made helpful suggestions about "fine-tuning" our coverage, and cost savings."

Ryan Westberg

June 13, 2023

5  out of  5 rating by Ryan Westberg
"Thank you Alyssa for your help and your professionalism on helping me and taking care of my needs. I needed help and was unsure on what to do but I was assited by Alyssa at Kit Okazaki office and was guided in the right direction. I needed help with a stressful situation and got the help I needed. Thank you for being so kind and knowledgeable. I will continue to use State Farm insurance. 10/10 customer service."

Willis Spires

May 4, 2023

5  out of  5 rating by Willis Spires
"Great service and staff."

Leilani Tasse

May 3, 2023

5  out of  5 rating by Leilani Tasse
"Very knowledgeable and friendly staff. The agent answered all my questions and was very professional. I will recommend this agency to my friends and family."


May 3, 2023

5  out of  5 rating by Jan CCA
"The best in the business!!! Thank you Alyssa!!!!"

Mario Barroga

May 3, 2023

5  out of  5 rating by Mario Barroga
"Very helpful and very professional. Thank you very much for helping me."

Jason Holman

April 29, 2023

5  out of  5 rating by Jason Holman
"Kit and team have insured our vehicles and home for over 5 years. We love the dedication to customer service and they treat us like Ohana. Highly recommend Kit and team!"

Samantha Israel

April 25, 2023

5  out of  5 rating by Samantha Israel
"Kit Okazaki's state farm insurance has treated us like Ohana from the very first day we walked in. We received sound advice from an experienced agent who provided us with personalized insurance to match our needs. The process was simple and Kit made it a good experience. This company stands by their customers. For over 9 years we've trusted them with our insurance needs. We highly recommend this group."

Casandra Nelson

April 22, 2023

5  out of  5 rating by Casandra Nelson
"Working with Tiana Raymundo at State Farm has always been such a positive experience. Tiana is diligent, efficient and is so quick to respond to all my questions. She continues to provide solutions and options to all of my insurance needs. I highly recommend contacting her today for any policy inquiries."

Nancy D.

April 19, 2023

5  out of  5 rating by Nancy D.
"Thanks to Kit Okazaki and his team at State Farm Insurance, Makawao for assisting us with our insurance needs. They are there to help in times of need, speaking from our experience. A very friendly, family oriented and helpful team, full of aloha. I recommend them to anyone. special shoutout to Kawehi Gomes❤️ WELL DONE! More blessings to you, your family and your State Farm team."

Marie Fitzsimons

April 14, 2023

5  out of  5 rating by Marie Fitzsimons
"Kit and his crew are the best!"